Terms of Service - Metcrop Metal Trading | B2B Scrap Metal Export Terms

Terms of Service

Legal terms and conditions governing the use of Metcrop services and international scrap metal transactions.

Last Updated: December 7, 2024

Welcome to Metcrop. These Terms of Service ("Terms") constitute a legally binding agreement between Metcrop and you governing your use of our website https://metcrop.com and the purchase of metal scrap products and related services. By accessing our website or engaging in business transactions with us, you agree to be bound by these Terms.

1. Company Information

Company Name: Metcrop
Registered Address: ul. Szeczeliwicka 8, 02-350 Warsaw, Poland
Contact Phone: +48-726-678-416
Contact Email: metcropglobal@gmail.com
Website: https://metcrop.com

2. Acceptance of Terms

By accessing our website, submitting an inquiry, requesting a quote, placing an order, or engaging in any business transaction with Metcrop, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional terms that may apply to specific services or products.

If you do not agree with any part of these Terms, you must discontinue use of our website and refrain from conducting business with Metcrop.

3. Eligibility and Business Relationship

3.1 Business-to-Business Transactions

Metcrop's services are exclusively available to business entities, including but not limited to steel mills, foundries, manufacturing facilities, trading companies, and other commercial enterprises engaged in metal processing or trading activities. We do not sell to individual consumers or for personal use.

3.2 Customer Qualifications

To conduct business with Metcrop, you represent and warrant that:

  • You are a duly registered and legally operating business entity
  • You possess all necessary licenses, permits, and authorizations required to import and process scrap metal in your jurisdiction
  • You have the legal authority to enter into binding commercial agreements on behalf of your organization
  • You are at least 18 years of age and have the legal capacity to contract
  • All information provided to us is accurate, complete, and current

3.3 Account Registration

Certain features of our website may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Products and Services

4.1 Product Descriptions

We offer a comprehensive range of ferrous and non-ferrous scrap metal products, including HMS 1, HMS 2, turning scrap, plate & sheet metal scrap, shredded steel scrap, and stainless steel scrap. All product descriptions are provided for informational purposes and are subject to availability.

4.2 Product Quality Standards

All materials supplied by Metcrop comply with:

  • ISO 9001:2015 Quality Management System standards
  • Institute of Scrap Recycling Industries (ISRI) specifications
  • European Union waste management and export regulations
  • Basel Convention Annex VII requirements
  • Customer-specified requirements as agreed in writing

4.3 Third-Party Inspection

All shipments undergo independent third-party inspection by SGS, Bureau Veritas, or AIM Control, including material verification, chemical analysis, and weight certification.

5. Quotations and Orders

5.1 Request for Quotation

Customers may request quotations through our website, email, or telephone. Quotations remain valid for 7 to 14 days unless otherwise stated.

5.2 Quotation Terms

All quotations are subject to material availability, current market pricing, customer verification, and regulatory compliance.

5.3 Order Confirmation

Orders are confirmed only upon our written acceptance. We reserve the right to accept or decline any order at our sole discretion.

5.4 Order Modifications and Cancellations

Modifications or cancellations must be requested in writing and may result in charges for work already performed.

6. Pricing and Payment Terms

6.1 Pricing

All prices are quoted in USD or EUR and subject to change until order confirmation. Prices include material cost, processing, inspection fees, and shipping charges as specified.

6.2 Payment Methods

  • Letter of Credit (LC) - irrevocable and confirmed at sight
  • Telegraphic Transfer (TT) - advance or against documents
  • Documentary Collection (D/P or D/A) for established customers

6.3 Payment Terms

  • New Customers: 100% advance or confirmed LC
  • Established Customers: 30% advance, 70% on presentation
  • Long-term Partners: Negotiable terms

⚠️ Important Banking Notice

All banking charges including LC fees and transfer costs are the customer's responsibility unless otherwise agreed in writing.

6.4 Late Payment

Overdue payments incur 1.5% monthly interest. We reserve the right to suspend services until full payment.

7. Shipping and Delivery

7.1 Incoterms

All shipments follow Incoterms 2020 (FOB, CIF, or CFR as specified).

7.2 Shipping Ports

We ship from Gdańsk, Gdynia (Poland), Hamburg (Germany), and Rotterdam (Netherlands).

7.3 Transit Time

Estimated 35-45 days to Asian ports, 20-35 days to Middle Eastern ports (estimates only).

7.4 Delivery and Title Transfer

Risk and title transfer per agreed Incoterms. Customers handle customs clearance and import duties.

7.5 Delays

We are not liable for delays from force majeure, strikes, customs delays, or other uncontrollable circumstances.

8. Quality Control and Inspection

8.1 Pre-Shipment Inspection

Mandatory third-party inspection includes material verification, weight certification, chemical analysis, photographic documentation, and container seal verification.

8.2 Claims and Complaints

Claims must be made in writing within:

  • Quality claims: 7 days after destination inspection
  • Weight claims: 7 days after container opening
  • Documentation issues: 3 days after receipt

Claims require independent inspection reports, photographic evidence, and detailed descriptions.

8.3 Dispute Resolution for Quality Issues

Pre-shipment inspection reports serve as primary reference. Disputes resolved through mutually agreed independent arbitration at customer's cost.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant materials conform to contract specifications, are from legitimate European suppliers, have genuine documentation, and meet verified quality standards.

⚠️ Warranty Disclaimer

EXCEPT AS STATED ABOVE, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, OR NON-INFRINGEMENT.

9.2 No Liability for Processing Results

We do not warrant suitability for specific furnace operations. Customers determine material suitability for intended use.

10. Limitation of Liability

10.1 General Limitations

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC SHIPMENT.

10.2 Exclusion of Consequential Damages

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, PRODUCTION LOSS, OR EQUIPMENT DAMAGE.

10.3 Force Majeure

No liability for failures from uncontrollable circumstances including natural disasters, war, pandemics, or government actions.

11. Compliance and Export Control

11.1 Export Compliance

All exports comply with EU waste regulations, Basel Convention, Polish BDO requirements, international sanctions, and destination import regulations.

11.2 Customer Compliance Obligations

Customers obtain import licenses, comply with local regulations, pay duties and taxes, and ensure lawful material use.

11.3 Prohibited Transactions

We refuse business with sanctioned entities and reserve the right to decline customers violating applicable laws.

12. Intellectual Property

12.1 Website Content

All website content is Metcrop property protected by international intellectual property laws.

12.2 Trademarks

Metcrop name, logo, and marks are trademarks requiring written permission for use.

12.3 Limited License

Limited license granted for legitimate business purposes related to purchasing our products.

13. Confidentiality

Both parties maintain confidentiality of non-public information including pricing, specifications, and business strategies.

🔒 Confidential Information Protection

All business information and trade secrets remain strictly confidential and used only for our business relationship.

14. Indemnification

You indemnify Metcrop against claims from your breach of Terms, law violations, material use, third-party right infringements, or import regulation failures.

15. Privacy and Data Protection

We process personal and business information per our Privacy Policy and GDPR. Review our Privacy Policy for details.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by Polish law without regard to conflict of law provisions.

16.2 Arbitration

Disputes resolved through binding arbitration at the Polish Chamber of Commerce Arbitration Court in Warsaw, conducted in English.

16.3 Jurisdiction

If arbitration unavailable, exclusive jurisdiction lies with Warsaw, Poland courts.

16.4 Pre-Arbitration Negotiation

Parties attempt good-faith negotiations for 30 days before arbitration.

17. Term and Termination

17.1 Term

These Terms remain effective while using our website or conducting business.

17.2 Termination by Customer

Terminate anytime subject to fulfilling outstanding orders and payments.

17.3 Termination by Metcrop

We may suspend or terminate access immediately for Terms breach, payment failure, fraudulent activities, or legal violations.

17.4 Effect of Termination

Provisions naturally surviving termination include warranties, liability limitations, indemnification, and dispute resolution.

18. Amendments and Updates

We may modify these Terms anytime, effective upon posting with updated date. Material changes communicated via email when practicable. Continued use constitutes acceptance.

19. General Provisions

19.1 Entire Agreement

These Terms with our Privacy Policy and sales contracts constitute the entire agreement, superseding prior understandings.

19.2 Severability

Invalid provisions don't affect remaining Terms validity.

19.3 Waiver

Failure to enforce rights doesn't constitute waiver. Waivers require written authorization.

19.4 Assignment

You cannot assign rights without consent. We may assign freely.

19.5 No Agency

Nothing creates agency, partnership, or employment relationship.

19.6 Language

English version prevails over translations.

19.7 Anti-Corruption

We conduct business with integrity, complying with anti-corruption laws and prohibiting bribery.

20. Contact Information

For questions or clarification regarding these Terms:

📍 Contact Details

Metcrop
ul. Szeczeliwicka 8
02-350 Warsaw, Poland

Email: metcropglobal@gmail.com
Phone: +48 726 678 416
Website: https://metcrop.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)

By using Metcrop's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Questions About These Terms?

Our team is here to help with any questions regarding our Terms of Service.

📞 Phone

+48 726 678 416

📍 Address

ul. Szeczeliwicka 8
02-350 Warsaw, Poland